01/08/2022
Limassol, Cyprus
Full-Time

Head of Client Service

WISE WOLVES GROUP, a licensed company with a full range of corporate services incorporating, maintaining and administering business as well as performing trust management, is seeking to recruit Head of Client Service.

Responsibilities:
  • Build trustful relationships with new and existing clients
  • Monitor client’s status and portfolio on a daily basis, adjust priorities
  • Collaborate with internal teams to address clients’ needs and deliver quick and exceptional support
  • Ensure both the company and clients adhere to contract terms
  • Identificate controversial / difficult cases during onboarding, find possible solutions
  • Advise clients on creating profitable processes
  • Find all possible ways to make the process of onboarding quick and smooth
  • Ensure client’s satisfactionon a regular basisfor the received product/service
  • Act as point of contact for complaints and escalate issues as appropriate
  • Monitor the market in terms ofproducts, pricing, trends
  • Push up-sell or cross-sell services and products
  • Communicate with counterparties when and where necessary
  • Work on methodology, procedures, approach to clients’ onboarding
  • Supervise over the team of client managers
Requirements:
  • Solid working experience in a similar role at a financial company/institution is a must
  • Process based knowledgeinAML/KYC function
  • Proven track record of meeting and exceeding targets
  • Client-oriented approach and business acumen
  • Client-oriented approach and business acumen
  • Problem-solving aptitude, ability to think strategically and to lead
  • Detail-oriented and highly organized mind
  • Advanced troubleshooting and multi-tasking skills
  • Excellent organizational and leadership skills
  • BSc/BA in Business Administration, Finance or any related field
  • Proficiency inthe English language, fluent Russian
  • Any other European language is a huge advantage
Benefits:
  • Competitive salary
  • Visa arrangements (if applicable)
  • Office in the center of Limassol
  • Trainings and professional development
  • Corporate events
  • Strong team of professionals you can grow with
  • And many more :)

Join Wise Wolves Group. We are committed to excellence.

APPLICATION

If you are interested in working at #wisewolvesgroup, please send us your detailed CV at hr@wise-wolves.com with the subject line "Head of Client Service".

Due to a large number of applications coming, we will respond only to those whom we would like to invite for an interview, but we will definitely contact you in the future if suitable positions arise.